Frequently Asked Questions

Check out our frequently asked questions below to find answers to questions you may have while using Carrier EDGE.

Booking & Offers

 

How do I use filters to find loads?

The Find Loads page is where available loads with Arrive Logistics are displayed. Users can search available loads and narrow down results using multiplier filter categories to find the best lanes that interest you most for purchase. Find loads displays an overview of load information for available loads including Pickup location and date, Delivery location and date, Miles, Weight, Equipment, and Price. 

How do I submit a rate offer on a load?

Click on Make An Offer on the load you want to submit a rate for. The Arrive Representative will be notified of the submission for review. To view any offers you have submitted access the My Offers tab. View My Offers for more details.

For loads without a price select the Contact Rep button to submit a rate. An email with the load attached will open in your email client addressed to the Rep. You can submit your offer in the email body and the Rep will follow up with you.

I want to book a load in the Web Portal but the Pick Up time does not work for me.  What should I do?  

Please contact your Carrier Rep to inquire about an adjusted pick up time.  You can reach out by email or phone.

How can I find loads I can book now without having to Contact a Rep?

On the Find Loads page, select the Price filter, Flat Rate, and apply a range. This will filter the results to only show loads that have a price and the ability to either Book It Now or Make an Offer.

 

Where can I log my lane preferences and be notified?  

Please reference Previously Searched Loads below the search bar on the home page to easily reference lane preferences. In the near future, we will provide the option to set lane preferences with notifications.

Why do I see a (+3 days) next to the pickup or delivery dates?

This indicates there is flexibility for either the pickup or delivery date associated with the + notation. If you have questions about the flexibility of the pickup or delivery date reach out to the Rep on the load.

Can I book a load at the price advertised without waiting for approval?

Yes! Any load with a price has the option to Book It Now. Once completed a rate confirmation is sent directly to your inbox with your Arrive Carrier Representative CC'd. 

 


Logging In

I am seeing a blank screen when trying to log in. (AuthSdkErrors: 'The JWT was issued in the future' or 'The JWT expired and is no longer valid')

The most likely cause of this is that your machine’s timezone and clock do not match.

To fix this on a PC or Windows computer:

  1. Right-click on the time in the bottom-right of the screen and select Adjust Date/Time.

  2. window will open. On the left side of the window select the Date & time tab. Then, under "Change date and time" click Change. ...

  3. Turn ON: “Set time automatically

  4. Turn ON: “Set timezone automatically”

  5. Your machine’s timezone and clock should now match!

  6. Navigate back to carrier.portal.arrivelogistics.com to try logging back in

To fix this on a Mac:

  1. On your Mac, choose Apple menu > System Preferences, then click Date & Time. Open Date & Time preferences for me. ...

  2. Click Date & Time, then set the date and time automatically

  3. Click Time Zone, then set the time zone automatically

  4. Your machine’s timezone and clock should now match!

  5. Navigate back to carrier.portal.arrivelogistics.com to try logging back in


Helpful Links

Windows:

Mac:

I forgot my password. How do I reset my password?

From the login screen click on Need help signing in? and then click Forgot Password? Enter in your email and choose either the SMS or Email option to proceed with the reset password steps.

View Reset My Password for a step-by-step process.

How do I update my password?

If you are already logged into the portal click on your user avatar and select My Profile. There is a Change Password link on your My Profile page.

How often will I have to do two-factor authentication?

Arrive will prompt users every 60 days to verify that it is really you accessing the portal. When logging into the portal you will be prompted with a screen to send a verification code to your email. Once you click Send me the code a new screen will display for you to enter the code from your email. Once you enter the code you will be logged back into the portal.

You can also be prompted to verify if you log into the portal from different browsers or devices.

View Two-factor Authentication for a step-by-step process for two-factor authentication.