Frequently Asked Questions
Check out our frequently asked questions below to find answers to questions you may have while using Carrier EDGE.
Booking & Offers
How do I use filters to find loads?
How do I submit a rate offer on a load?
I want to book a load in the Web Portal but the Pick Up time does not work for me. What should I do?
How can I find loads I can book now without having to Contact a Rep?
Where can I log my lane preferences and be notified?
Why do I see a (+3 days) next to the pickup or delivery dates?
Can I book a load at the price advertised without waiting for approval?
Logging In
I am seeing a blank screen when trying to log in. (AuthSdkErrors: 'The JWT was issued in the future' or 'The JWT expired and is no longer valid')
I forgot my password. How do I reset my password?
How do I update my password?
How often will I have to do two-factor authentication?